Terms and Conditions

These Terms and Conditions apply to all orders and purchases made through Touch Ritual. By placing an order, you agree to these Terms and Conditions. Your legal rights as a consumer remain protected.

1. About Touch Ritual

Touch Ritual is an online store selling massage tools for lymphatic drainage, facial care and body care.

Business details

Trading name: Touch Ritual
Business address: Blokkerhoek 30, 8232 BG Lelystad, The Netherlands
Chamber of Commerce (KVK) number: 99689456
VAT number: NL005403918B29
Email: info@touchritual.store

2. Products and Product Information

We do our best to provide clear and accurate product descriptions, photographs and prices.

Product colours may look slightly different depending on your screen. Small differences in colour, size or packaging may also occur.

These differences do not remove your legal rights if a product does not match its description or does not meet the requirements of applicable consumer law.

Our products are intended for personal care and general well-being. They are not intended to diagnose, treat or cure medical conditions and do not replace professional medical advice or treatment.

Please follow the product instructions and safety warnings before use.

3. Orders

After placing an order, you will receive an order confirmation by email.

An order confirmation does not remove your legal rights if there is a problem with your purchase.

If we cannot fulfil an order, for example because a product is unavailable or a clear pricing error has occurred, we will contact you as soon as possible. If your order has been cancelled and you have already paid, we will refund you where required by law.

We will not cancel confirmed orders without a valid reason or in a way that conflicts with applicable consumer law.

4. Prices and Payment

All prices and any applicable taxes will be shown clearly before you complete your purchase.

Shipping costs and any other mandatory charges will be displayed before you place your order.

Payment must be completed using one of the payment methods available at checkout.

Your order will normally be processed after payment has been successfully received.

If a payment fails, we may be unable to process your order until the payment issue is resolved.

5. Shipping and Delivery

We aim to process and dispatch orders within the processing time stated on our website.

Estimated delivery times are provided for guidance. Delays may occur due to circumstances beyond our control.

Unless another delivery period has been agreed with you, your order will be delivered within the applicable legal delivery period. Under the general EU rules, this is normally 30 days after the contract is concluded.

If we cannot deliver within the agreed or legally applicable period, you may have the right to request delivery within an additional appropriate period or cancel the order and receive a refund, as provided by applicable law.

We are responsible for the goods until you or a person you have designated receives them, unless you independently arrange a carrier that we did not offer.

6. Returns and Right of Withdrawal

For most online purchases, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

If your order contains several products delivered separately, the period normally starts on the day after you receive the last product.

After notifying us that you wish to withdraw, you generally have another 14 days to return the goods.

You may be responsible for the direct return shipping costs if you were informed of this before purchase.

If you withdraw from the entire order, we will refund the standard delivery costs where required by law.

Certain legal exceptions may apply, including specific sealed hygiene products that cannot be returned for health protection or hygiene reasons once unsealed, where all legal requirements are met.

For full details, please read our separate Returns & Refunds Policy, available on our website.

You can contact us at info@touchritual.store to exercise your right of withdrawal. Any online withdrawal function available on our website may also be used.

7. Faulty Products and Legal Guarantee

All products are covered by the applicable statutory consumer rights and legal guarantee rules.

If a product is faulty, damaged, does not match its description or does not work as reasonably expected, please contact us at info@touchritual.store.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

The minimum legal guarantee for consumer goods under EU law is generally two years. National law in your country may provide additional rights or longer protection.

These legal rights are not replaced or limited by any voluntary guarantee offered by Touch Ritual.

8. Product Use and Liability

Customers must follow the product instructions and safety warnings.

Touch Ritual is not responsible for damage caused by improper use, misuse or failure to follow the provided safety instructions, to the extent permitted by applicable law.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be excluded and your statutory consumer rights.

9. Personal Data and Privacy

We process personal data to manage orders, arrange deliveries, provide customer support and meet our legal obligations.

Your personal data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

For more information about how we collect, use and protect personal data, please read our separate Privacy Policy.

10. Complaints and Customer Support

If you have a question, complaint or problem with an order, please contact us:

Email: info@touchritual.store

We aim to respond to customer enquiries within 24 hours. This is our target response time and does not limit any legal deadlines or consumer rights.

If we cannot resolve a complaint directly, you may be able to seek help from a relevant consumer protection organisation or an approved alternative dispute resolution body in your country.

11. Changes to These Terms

We may update these Terms and Conditions when necessary.

The version that applies to an order is generally the version in force when that order was placed, unless a change is required by law or otherwise lawfully agreed.

Any updated version will be published on our website.

12. Applicable Law and Consumer Rights

These Terms and Conditions are governed by the laws of the Netherlands.

If you live in another country, including Belgium, Spain, France or Germany, this choice of law does not remove any mandatory consumer protections that apply to you under the law of your country of residence.

You retain the rights granted to you by applicable consumer protection law.

13. Contact Information

Touch Ritual

Blokkerhoek 30
8232 BG Lelystad
The Netherlands