FAQ

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery usually takes 1–7 business days.

Is shipping free?

We offer free shipping on orders over €40. For orders under €40, shipping costs apply. The cost depends on your country.

Can I return my order?

Yes, you can return your order within 14 days of receiving it, as long as the product is unused and complete.

How can I request a return?

Please contact us at info@touchritual.store with your order number and the reason for your return. We will guide you through the return process.

When will I receive my refund?

Once we receive and check your returned product, we will process your refund within a few business days using the same payment method you used for your order.

Are the massage tools suitable for daily use?

Our massage tools are designed for regular use as part of your self-care and body care routine. Always follow the recommended instructions for use.

Do lymphatic drainage massage tools really work?

Many people use lymphatic drainage massage tools to support relaxation, body care, and skin massage. Results may vary from person to person.

How can I contact you?

You can contact us at info@touchritual.store. Our team will respond within 24 hours.

Will I receive a tracking number?

Yes, once your order has been shipped, you will receive a tracking number, if available, so you can follow your package.

What should I do if my order arrives damaged?

Please contact us as soon as possible at info@touchritual.store. Our team will respond within 24 hours.